Frequently Asked Questions

Yes, all participants must book in advance.

Children under the age of 13 are not permitted on the scheduled tours but can be booked as private tours. If the child is confident at cycling then they are absolutely welcome on a private tour and the logistics can be discussed before hand. E Bikes are for 14 years and over by law.

No, our ride is a simple and relaxed ride around the city, if you can ride a bicycle, you will enjoy my tour. You must be able to pedal, turn and stop a bicycle safely. If you cannot then your experience may be stopped for your safety and the safety of others.

Unfortunately, I only speak English (with a Scottish but clear accent!)

Scotland is famous for many things: Whisky, golf, haggis…..and rain. I think Scotland is great in all weathers, in fact with a little rain you are really getting the full, traditional experience. So, check the forecast and make sure to bring a rain coat if required.

Of course, on some occasions the rain will be too heavy for our tour to be enjoyable and in these instances we will cancel and refund or preferably reschedule for another day! 

Absolutely, I will be available year round. Scotland can get cold but some of the most beautiful rides are on those crisp, sunny, winter days. Naturally, I will be keeping an even closer eye on the weather and temperature forecasts to avoid things like ice.

Cancellation 24 hours before the tour start time is enacted with a no question refund. 

Rescheduling within that time is possible, availability dependent.

For my tours, helmets are mandatory. Helmet use is not the law in Scotland but it is highly recommended for anyone that cycles. Simply put, the safer you are from the risk of injury the better it is for yourself, others and me. Your helmet will be provided.

Send me an enquiry and we can discuss what is possible. Private tours are also available. 

There are public toilets at around the half way point and if we have decided to stop for refreshments there will be opportunity there as well. 

Simply put, if you can safely ride a bicycle in a city setting you are able and very welcome to join the tour. Chaperones and assistance personnel can go free, just get in touch. 

In line with British Cycling guidelines, the maximum number of participants is 8. Private tour options are more flexible.

Absolutely! Please check out our private tour page or get in touch to discuss the creation of your perfect cycling experience.

Absolutely! Just let me know in advance so I don’t arrive with a bicycle for you. 

We ask everyone to arrive 15 minutes before the tour start time so we can get set up. If you are going to be late you can call me. I understand that things outwith our control can happen but if it is going to inconvenience other guests we will have to leave for our ride on time and you will be unable to join. I will always endeavour to reschedule.

Our E Bikes are E Assist Bikes, meaning they must still be pedalled and you can choose your assistance level throughout the ride. It is a simple system and, when used efficiently, make any incline a breeze.I will explain to everyone their simple use before we begin our ride.  

Gear shifters are interface that allows the rider to change the resistance required to pedal the bicycle. Good use of the gears will provide a much smoother experience. Our bikes are fitted with a single shifter, making it even simpler. Push with your thumb for less resistance (going up hill) and click with your index finger for more resistance (flat/downhill). This will be explained in person before we begin but you can watch this video if you would like to know more: (Youtube video link)